Support

If you have reviewed our FAQ’s and you need still need support, please use our ticket system to log a ticket.

Our support team will work quickly to respond to your needs.

Q&A:

The background images for my pages are not showing up. I used the templates that you sent but I can only see them in the editor and not on the site.

Make sure you have saved your images with file names that do not contain spaces. For example: “My Home Page.jpg” should be “MyHomePage.jpg”

Setting up Email Account with Outlook Express

Before starting:

Make sure your domain name loads. If it doesn’t load your your email account wont work.
Make sure you have setup your email accounts at yourdomain.com/cpanel .

You are now ready to begin setting up your email accounts.

-Open Outlook Express

-Go to “Tools” and click on “Accounts”

“Internet Accounts” window will pop up. Click on “Add“, then click on “Mail“.

This will start up Internet Connection Wizard. Enter your name where it says “Display name:” and click “Next” at the bottom right.

Enter your Email address in the input box. This does NOT have to be your “username@yourdomain.com”( you can use “john@yourdomain.com, webmaster@yourdomain.com, etc). Then click Next.

In the Incoming mail field type mail.yourdomain.comIn the Outgoing mail (SMTP)field type mail.yourdomain.com
(so if your domain name is elitepolls.com, then you would put “mail.elitepolls.com” there). Click Next.

Now type in your username that you have setup from cpanel using the following format: “yourusername@yourdomain.com”
Just click Finish and you’re done!